Reference

Understand Your Rights and Our Obligations

Before you open an account on 99nbaji, these legal terms set out what you can expect from us and what we expect from you — covering eligibility, account conduct, payment processing via bKash, Nagad, and Rocket, and how disputes are handled.

Eligibility by local lawAccount conduct rulesbKash, Nagad, Rocket policyDispute processBangladesh-applicable terms

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ACCOUNT SECURITY STANDARDS

How We Handle Data, Cookies, and Account Security

We apply account-level security measures and data practices that reflect how you actually use 99nbaji — on mobile, through bKash, Nagad, and Rocket, and often on the same device across multiple sessions. Here is what that means in practice for your account and your data.

Data Retention Policy Transaction records tied to bKash, Nagad, and Rocket payments are kept for the period required to resolve disputes and meet applicable financial record obligations. You can request a summary at any time.

Cookies and Session Tracking We use session cookies to keep you logged in across pages and to remember your preferred payment method. You can clear cookies from your mobile browser; this will require you to log in again on next visit.

Account Verification Steps When you request a withdrawal to Rocket or Nagad, we verify that the wallet number matches your registered account details. This step protects you against unauthorised withdrawals from your account.

How to Request Data Changes To update your registered bKash or Nagad number, or to request deletion of account data, contact support via live chat or email with your account ID and a valid identity document.

How Our Legal Terms Apply to Your Account

99nbaji Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

These terms govern every interaction you have with 99nbaji — from opening your account to processing a withdrawal back to your bKash or Nagad wallet. By creating an account, you confirm that you have read and accepted these terms and that access is lawful where you

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are located. We do not represent that use of this platform is permitted in all jurisdictions; you are responsible for verifying that your access complies with applicable local law in Bangladesh or your eligible region. Account wallets linked to Rocket, bKash, or Nagad must be registered
2
in your own name — mismatched wallet ownership can delay or void a transaction, and we reserve the right to request verification documents before releasing any withdrawal. Payment records, transaction histories, and account communications are retained in line with our data retention schedule and may be
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used to verify account activity in the event of a dispute. Any breach of these terms — including fraudulent payment claims, multiple account creation, or misuse of promotional credits — may result in account suspension and forfeiture of pending balances. If you believe a decision has
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been made in error, our support team is the first point of contact; formal escalation paths are described in the dispute section further down. We update these terms when our services change; continued use of the platform after a published update constitutes acceptance.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

LEGAL CONTACT PATHS

Reach Us on a Legal or Policy Matter

If you have a question about how these terms apply to your account — a transaction dispute involving your bKash or Nagad wallet, an eligibility concern, or a request to review account data — our support team handles those directly. Use the channel that suits how you are accessing us, whether on mobile or desktop.

Common Legal and Policy Questions

These are the questions we see most often about how our terms apply, what your rights are, and what happens when something needs to be reviewed or disputed on your account.

Yes. Access and eligibility depend on your local law and the region you are in. You are responsible for confirming that using this platform is lawful where you are located.

Mismatched wallet ownership triggers a manual review. We may request a copy of your national ID and bKash account confirmation before the withdrawal is processed or approved.

Yes. Contact support by live chat or email with your account ID. We will compile your transaction history, including all bKash, Nagad, and Rocket activity, and send it to your registered email.

Start with our live chat support team, who can access your payment records directly. If the matter is not resolved there, submit a formal written dispute by email with your account details and the transaction reference.

Account and payment data is retained for the period required to meet financial record obligations and to handle any outstanding disputes. After that period, data is deleted in line with our retention schedule.

We update our terms when services change. A notice appears on login after any material update. Continuing to use your account after that notice constitutes acceptance of the revised terms.

Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Understand Your Rights and Our Obligations

How We Handle Data, Cookies, and Account Security

Reach Us on a Legal or Policy Matter

Common Legal and Policy Questions

01 Does my location in Bangladesh affect whether these terms apply to me?

02 What happens if my bKash wallet name does not match my account name?

03 Can I request a copy of my account transaction data?

04 How do I raise a dispute about a payment or account decision?

05 How long is my account data kept after I close my account?

06 Do these legal terms change, and how will I know?

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